Refund policy

Thank you for shopping at Soaphrodite PH! Due to the nature of our bath and body products, we do not accept returns or exchanges once an order has been confirmed and shipped.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Send a photo of the item, your order number, and a short description of the issue to info@soaphroditeph.com. We'll review your request and assist accordingly.

Conditions for Eligibility

• The request must be made within 3 days of receiving the item.
• Photos must clearly show the damage or issue.
• The item must be unused and in its original condition.

Approved Cases

In the event that your request is approved, we will either send a replacement item or issue a store credit/refund, depending on availability and the situation.

Non-Refundable

Please note that we do not issue refunds for:

• Change of mind
• Allergic reactions (please review ingredients carefully)
• Delays caused by couriers

We are committed to ensuring you receive only quality products. For any concerns, don't hesitate to reach out!

Last updated: June 2025