Frequently Asked Questions
1. Are your products safe for sensitive skin?
Yes! Our formulations use organic and skin-loving ingredients. However, we always recommend doing a patch test before full use, especially if you have known sensitivities.
2. Do you offer COD (Cash on Delivery)?
Yes! We do COD (Cash on Delivery) via GogoXpress for purchase 150 pesos and above.
3. How long does it take to receive my order?
Processing takes 2–4 business days. Shipping usually takes:
- Metro Manila: 1–4 days
- Luzon: 2–7 days
- Visayas/Mindanao: 5–10 days
4. Can I request custom or bulk orders?
Yes! We accommodate custom orders and bulk quantities for gifts, events, or business resellers. We also offer rebranding! Message us directly for inquiries.
5. Do you have a physical store?
We are currently online-based but sometimes join local bazaars or expos. Follow us on social media to stay updated!
6. What’s the shelf life of your products?
Most Soaphrodite products last 12–24 months when stored in a cool, dry place. Keep your bars drained and dry between uses to extend longevity.
7. What if I received a wrong or damaged item?
We’re so sorry! Please send us a message within 3 days of receiving your order, along with a photo and your order number. We’ll make it right!
If you have any other questions, feel free to email us at info@soaphroditeph.com or DM us on Instagram or Facebook.